RETURN MERCHANDISE AUTHORIZATION
Repairs · Exchanges · Refunds
IMPORTANT: Attempted returns WITHOUT prior authorization from Vara WILL NOT BE ACCEPTED.
Please contact us at support@varasafety.com to receive authorization.
Follow the instructions for the prompts below to generate a Return Authorization Form.
Return Process
Create Your Return Authorization Form
- Use the same email address used to place your order. Enter your order number as 4-digits. There should be no letters or spaces.
- Select the product(s) you need to repair, exchange, or return for a refund.
- Complete any questions on the form and submit.
Package and Ship Your Return
- Find the automated email from no-reply@varasafety.com, and print the attached form.
- Package up all returning contents, and include the Return Authorization Form portion inside.
- Seal the package, and fix the shipping label to the outside.
- Ship your return.
Wait for Confirmation
- Upon receiving your package, we will inspect, diagnose, and address any issues we may find.
- Processing typically takes 1-3 business days.
- For Repairs (Servicing): Repairs may take up to 5 additional business days for post inspection. You will receive an email with tracking info when the outgoing label is created. *If your return package is missing important parts, we may need to wait to receive these before completing your exchange.
- For Exchanges: You will receive an email with tracking info when the outgoing label is created. *If your return package is missing important parts, we may need to wait to receive these before completing your exchange.
- For Refunds: You will receive an email notification when we have submitted your refund. Processing may take up to 7 days, depending on your bank. *If your return package is missing important parts, we may need to wait to receive these before completing your refund.
Other Information
- IF you are shipping back a safe, we require the paired keys to ship as well.
- If you have any additional questions, please reach back out through your original email inquiry!