Servicing, Exchanges, and Returns

IMPORTANT: Returns WITHOUT prior authorization from Vara Safety Support CANNOT BE ACCEPTED. If you have not yet received authorization, please contact us at support@varasafety.com, and we will be happy to help!

Follow the instructions for the prompts below to generate a Return Authorization Slip.



Create Your Return Form

  1. Please use the email address associated with your order.
    • Servicing: Select the "Exchange" checkbox, and include "servicing" in the textbox!
  2. Find the automated email from no-reply@varasafety.com, and print the attached form

Package and Ship Your Return

  1. Package up all returning contents, and include the Return Authorization Slip inside
    • Make sure to include the proper keys if sending back a Reach!
    • Missing or damaged items may need to be addressed before completing an exchange, or may result in a partial refund.
  2. Ship your return
    • Save your tracking number!

Wait for Confirmation

  1. We can confirm the contents as soon as we receive your returning package!
    • Servicing will take 1-3 business days to address and fully test any issues.
    • Exchanges will be shipped out within 1 business day.
  2. You will receive an automated email with tracking info when the label is created.
    • Refunds will be issued within 1 business day, and will take 5-7 days to process and show in your bank statement.

If you have any additional questions, please reach back out through your original email inquiry!