231 Hill Street Troy NY 12180

Schedule a Call

Please schedule a call (to the right on this page) so we can ensure a team member will be available for your call!


*We will call you from a 518 area code at your scheduled time.


Main Support Hours

Monday - Thursday   10:00 AM - 03:00 PM EST

                            Friday   10:00 AM - 12:00 PM EST


Engineering Support Hours

Monday - Thursday    09:00 AM - 03:00 PM EST

                          Friday    09:00 AM - 12:00 PM EST


*If you need to schedule a call outside of our current support hours, please email us at


Share photos / videos that may help us better see any issues!

Vara Support Dropbox | File Request

We typically reply within 24 hours, but please be patient with us and feel free to follow up! We are a small company and our support team members have multiple hats. :)

Please note that sending multiple new emails or contacting us through multiple different platforms for one inquiry may cause confusion and duplicated responses, since it's likely different support members will be trying to help you in different ways or at different paces.

You can simply reply on the same email thread to provide more info / re-open your case! This will also ensure you'll be in contact with the same support member who is already familiar with your case.