3/10/2025 - Date of port arrival has been updated.
First off, I apologize for the long wait for on your RACT order. It is always frustrating when orders are delayed and especially on a high value product like RACT.
We sent out an update a few weeks ago to everyone waiting for their RACT order but I wanted to follow up with more detailed update as we are closer to getting product built and shipped out.
In order to build out the remainder of our inventory, there are parts we need to receive from our suppliers. Originally, the promised date had been early February and we were only going to be delayed a few weeks in our production. Since our team does all the assembly, quality checks and shipping here in our upstate New York facility, we estimated a few weeks to get through our large orders from the holidays.
The Canada/Mexico/China tariff situation over the last couple months has caused delays from our logistics provider. This shipment of parts is expected to arrive at the NYC port on March 16th and then will be delivered via freight to our warehouse. We are keeping our fingers crossed that the uncertainty at customs will not cause more delays once the ship gets to port. Worst case, we will drive down to NYC with a truck and pick up the shipment ourselves.
As soon as we receive the parts, we will resume building and shipping product. The goal is to get out all the backordered parts out within a couple weeks and we will be hiring more production workers to make sure everything gets done quickly.
The support for RACT has been overwhelming and we truly are grateful for your wait and patience. We have a 100% guarantee on cancellations & refunds, so if you are feeling uncertain or still frustrated please directly contact our support team and we will make sure you are taken care of.
-Timmy, CEO | Vara Safety
